Privacy Policy —
bd11com
Your Data, Your Rights
At bd11com, we take your privacy seriously. This Privacy Policy explains what personal data we collect from players across Bangladesh, how we use and protect that data, who we share it with, and what rights you have over your own information. This policy applies to all users of the bd11com platform.
How bd11com Protects Your Privacy
256-Bit SSL Encryption
All data transmitted between your device and bd11com is protected by 256-bit SSL encryption. This ensures that your personal details, payment information, and account credentials cannot be intercepted or read by any third party during transmission.
Minimal Data Collection
bd11com collects only the personal data that is strictly necessary to operate the platform, verify player identity, process transactions, and comply with applicable legal obligations. We do not collect data that serves no legitimate purpose.
No Data Sales
bd11com does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used exclusively to operate the platform and fulfil our obligations to you as a player.
Access Controls
Access to player personal data within bd11com is restricted to authorised staff and systems on a strict need-to-know basis. All internal access is logged and audited regularly to detect and prevent any unauthorised handling of player information.
Your Right to Access
You have the right to request a copy of the personal data bd11com holds about you at any time. We will respond to verified data subject access requests within 30 calendar days. Contact our support team at support@bd11com to submit a request.
Right to Erasure
Subject to our legal data retention obligations, you have the right to request the deletion of your personal data from bd11com's systems. We will action verified erasure requests promptly and confirm deletion in writing within 30 calendar days.
Data We Collect
bd11com collects personal data from players at various points during the account lifecycle — from initial registration through to ongoing gameplay, financial transactions, and customer support interactions. The categories of personal data we collect, and the context in which we collect them, are set out below.
Registration Data
When you create a bd11com account, we collect the following information: your full legal name, date of birth, residential address (including division, district, and postal code within Bangladesh), mobile phone number, and email address. This information is required to establish your identity, ensure you meet the 18+ age requirement, and enable us to communicate with you regarding your account.
Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) process — which is mandatory before your first withdrawal is processed — we collect copies of government-issued identity documents. Accepted documents include a National ID Card (NID), valid passport, or driver's licence. These documents are used solely to verify your identity, confirm your age, and satisfy our anti-money laundering obligations. KYC documents are stored securely and subject to strict access controls.
Financial Transaction Data
bd11com records all deposits, withdrawals, and in-platform wallet transactions associated with your account. This includes the transaction amount in BDT, the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), the date and time of the transaction, and the transaction status. We do not store full mobile banking PINs, full card numbers, or bank account passwords. Payment method identifiers (such as the mobile number associated with a bKash account) are stored in tokenised or masked form.
Gameplay and Betting Data
bd11com logs all gaming and betting activity on your account, including the games played, bet amounts, game outcomes, bonus claims and wagering progress, and session durations. This data is used to operate the platform, settle bets correctly, detect unusual activity, enforce responsible gaming limits, and improve the player experience.
Device and Technical Data
When you access bd11com, our servers automatically collect certain technical information including your IP address, browser type and version, device type (desktop, mobile, tablet), operating system, screen resolution, referring URL, and session timestamps. This data is used for platform security, fraud prevention, geographic access control, and improving the technical performance of the platform.
Customer Support Data
When you contact bd11com's support team — whether via live chat, email, or any other channel — we retain records of those communications, including the content of your messages and any supporting documentation you provide. This data is used to resolve your query, improve our support services, and maintain an audit trail of player interactions.
Voluntarily Provided Data
Occasionally, bd11com may invite you to participate in optional surveys, promotions, or feedback programmes. Any personal data you provide in these contexts is collected on a voluntary basis and used only for the stated purpose of the specific survey or promotion.
Summary of Data Categories
| Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, DOB, address, phone, email | Account creation, identity verification |
| KYC Documents | NID, passport, driver's licence | Age & identity verification, AML |
| Financial Data | Deposit/withdrawal records, payment method IDs | Transaction processing, AML compliance |
| Gameplay Data | Bets, game results, session logs, bonus activity | Platform operation, responsible gaming |
| Technical Data | IP address, device type, browser, OS | Security, fraud prevention, performance |
| Support Data | Chat transcripts, emails, attachments | Query resolution, audit trail |
How We Use Your Data
bd11com processes your personal data only where we have a valid legal basis for doing so. The primary legal bases on which we rely are: (a) the performance of a contract with you (operating your player account and delivering the Service); (b) compliance with legal obligations (KYC, AML, age verification); (c) our legitimate interests in operating a secure, fair, and commercially sustainable platform; and (d) your consent, where you have expressly provided it for a specific purpose such as receiving marketing communications.
Account Management
We use your registration and KYC data to create and maintain your player account, verify your identity and eligibility, process your deposits and withdrawals, and communicate with you about account-related matters such as security alerts, transaction confirmations, and policy updates.
Service Delivery
Your gameplay data, device data, and session logs are used to operate the bd11com platform — ensuring that bets are correctly placed and settled, games function as intended, and your account balance is accurately maintained at all times.
Responsible Gaming
bd11com uses your gameplay data, deposit history, and session duration records to monitor for indicators of problem gambling behaviour and to enforce any self-imposed or platform-imposed deposit limits, loss limits, time-out periods, or self-exclusion orders on your account. This processing is carried out in the interests of player welfare and is a core commitment of our Responsible Gaming programme.
Fraud Prevention and Platform Security
Technical data including IP addresses, device fingerprints, and session patterns are used by our security systems to detect and prevent unauthorised account access, multi-accounting, bonus abuse, money laundering, and other fraudulent activity. This processing is carried out on the basis of our legitimate interest in maintaining a safe and fair platform for all players.
Legal and Regulatory Compliance
bd11com is required by applicable law to retain certain records — including identity verification records, transaction logs, and correspondence — for defined minimum periods. We process your personal data to the extent necessary to meet these obligations.
Marketing Communications
With your consent, bd11com may send you promotional emails, SMS messages, or in-platform notifications about new games, bonuses, seasonal promotions (such as Eid offers, Pohela Boishakh specials, BPL season promotions, and Independence Day campaigns), and other offers that may be of interest to you. You may withdraw consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.
Platform Improvement
Aggregated and anonymised gameplay data and technical data are used by bd11com to analyse platform performance, identify popular game categories, optimise page load times, and improve the overall player experience. This analysis is carried out on data that cannot reasonably be used to identify individual players.
- Contract performance — account & service delivery
- Legal obligation — KYC, AML, age verification
- Legitimate interests — security, fraud prevention
- Consent — marketing communications
Data Sharing & Disclosure
bd11com does not sell your personal data to third parties. We share your personal data only in the limited circumstances described in this section, and only to the minimum extent necessary for the stated purpose.
Game and Technology Providers
To deliver the live casino, slots, and sports betting experience on bd11com, we work with certified game studios and technology providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may process certain technical data — such as session identifiers, bet records, and game outcome logs — as part of delivering their game services. All provider relationships are governed by data processing agreements that require providers to handle your data in accordance with applicable privacy standards.
Payment Service Providers
To process deposits and withdrawals, bd11com shares the minimum necessary financial data with our supported payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. The information shared is limited to what is technically required to initiate and confirm the relevant transaction. Each payment provider operates under its own privacy policy and is responsible for the security of data it processes directly.
Identity Verification Services
bd11com may use third-party identity verification services to assist with KYC document checks and age verification. These services process the identity documents you submit on our behalf, under strict contractual data processing terms, and do not retain your documents beyond the verification process.
Legal and Regulatory Authorities
bd11com will disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so — for example, in response to a valid court order, a law enforcement request made in connection with a criminal investigation, or a regulatory enquiry. We will notify you of such disclosures where we are legally permitted to do so.
Business Transfers
In the event that bd11com undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players prior to any such transfer and ensure that the receiving entity is bound by privacy obligations at least as protective as those set out in this policy.
Fraud Prevention Networks
Where we have reasonable grounds to suspect that a player account has been used in connection with fraud, money laundering, or other serious prohibited conduct, bd11com may share relevant data with fraud prevention databases or industry anti-fraud networks to protect the platform and other players.
Data Security
bd11com employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework is reviewed and updated on a regular basis to address emerging threats and maintain the integrity of player data.
Technical Safeguards
- 256-Bit SSL/TLS Encryption: All data transmitted between your device and the bd11com platform is encrypted in transit using 256-bit SSL/TLS protocols, ensuring that your personal and financial data cannot be intercepted during transmission.
- Encrypted Data Storage: Sensitive personal data — including KYC documents and identity verification records — is stored in encrypted form on secured servers with restricted physical and logical access.
- Access Control: Access to systems containing player personal data is restricted to authorised personnel only, using role-based access controls and multi-factor authentication for administrative access.
- Intrusion Detection: bd11com operates automated intrusion detection and anomaly monitoring systems that flag and respond to unusual access patterns or potential security incidents in real time.
- Regular Security Audits: Our platform and infrastructure undergo regular security assessments, including penetration testing and vulnerability scanning, conducted by qualified security professionals.
Organisational Safeguards
- Staff who handle personal data receive regular data protection and security awareness training.
- All third-party service providers who process personal data on bd11com's behalf are subject to contractual data security requirements.
- bd11com maintains an internal incident response procedure to ensure that any personal data breach is identified, contained, and — where required — notified to affected players promptly.
Your Role in Account Security
While bd11com takes extensive measures to secure your data on our end, the security of your account also depends on the steps you take to protect your login credentials. You are responsible for maintaining the confidentiality of your password and for ensuring that your account is not accessible by unauthorised individuals. bd11com will never ask for your password via email, live chat, or any other channel. If you receive a communication requesting your password that appears to come from bd11com, treat it as a phishing attempt and contact our support team immediately at support@bd11com.
- 256-bit SSL/TLS encryption
- Encrypted data storage
- Role-based access controls
- Multi-factor admin authentication
- Automated intrusion detection
- Regular penetration testing
Data Retention
bd11com retains your personal data for as long as is necessary to fulfil the purposes for which it was collected — including the operation of your player account, compliance with legal obligations, resolution of disputes, and enforcement of our Terms & Conditions. The specific retention periods applicable to different categories of data are set out below.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation, contract |
| KYC / identity documents | Duration of account + 5 years post-closure | AML legal obligation |
| Financial transaction records | Duration of account + 7 years post-closure | Financial records obligation |
| Gameplay and betting logs | Duration of account + 3 years post-closure | Legitimate interest, dispute resolution |
| Customer support records | 3 years from date of interaction | Legitimate interest, dispute resolution |
| Technical / device logs | 13 months from date of collection | Security, fraud prevention |
| Marketing consent records | Duration of consent + 2 years post-withdrawal | Legal obligation (consent records) |
When the applicable retention period for a data category expires, bd11com will securely delete or anonymise the relevant data in accordance with our internal data lifecycle management procedures. Anonymised data — which cannot reasonably be used to re-identify an individual — may be retained for statistical and analytical purposes beyond the standard retention periods set out above.
Your Privacy Rights
As a player on the bd11com platform, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact our support team at support@bd11com with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and provide a full response within 30 calendar days. We may ask you to verify your identity before processing a rights request to ensure that we do not disclose or alter personal data in response to a fraudulent request.
Right of Access
You have the right to request a copy of the personal data that bd11com holds about you. This is known as a Subject Access Request (SAR). Upon receiving a verified SAR, we will provide you with a summary of the personal data we hold, the purposes for which it is processed, the categories of third parties with whom it has been shared, and the applicable retention periods. There is no charge for submitting a SAR. We will respond within 30 calendar days.
Right to Rectification
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update certain account details — such as your contact email address and phone number — directly through your account settings. For corrections to identity information (name, date of birth, address), please contact our support team and provide supporting documentation confirming the correct information.
Right to Erasure
You have the right to request the deletion of your personal data from bd11com's systems — sometimes called the "right to be forgotten". This right applies in circumstances where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent (and there is no other legal basis for processing), or where the data has been unlawfully processed. Please note that this right is subject to our legal data retention obligations — we cannot delete data that we are required by law to retain, such as KYC records and financial transaction logs within their mandatory retention periods.
Right to Restriction of Processing
In certain circumstances, you have the right to request that bd11com restricts the processing of your personal data — for example, while you contest the accuracy of data we hold, or while a complaint you have raised is under investigation. Where processing is restricted, we will continue to store your data but will not actively process it beyond what is required to maintain the restriction.
Right to Data Portability
Where bd11com processes your personal data on the basis of your consent or for the performance of a contract, and that processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format. You may also request that we transmit this data directly to another data controller where technically feasible.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on bd11com's legitimate interests. If you object, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims. You have an absolute right to object to the processing of your data for direct marketing purposes — this includes profiling carried out for direct marketing — and we will honour such objections without requiring justification.
Right to Withdraw Consent
Where bd11com processes your personal data on the basis of your consent — such as for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal. To withdraw consent, update your notification preferences in your account settings or contact us at support@bd11com.
Right to Lodge a Complaint
If you believe that bd11com has processed your personal data in a manner that violates applicable privacy law, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first at support@bd11com so that we have the opportunity to address your concern directly before any formal complaint is lodged. Our support team is available 24 hours a day, 7 days a week.
- Access — request a copy of your data
- Rectification — correct inaccurate data
- Erasure — request deletion of your data
- Restriction — pause processing of your data
- Portability — receive data in machine-readable format
- Object — stop certain types of processing
- Withdraw consent — for marketing at any time
- Complain — to the relevant authority
Policy Updates & Contact
Changes to This Privacy Policy
bd11com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When we make material changes to this policy, we will notify registered players via the email address associated with their account and will display a prominent notice on the bd11com platform for a minimum of 14 days following the change. Minor clarifications or formatting updates that do not affect the substance of the policy may be made without direct notification.
The effective date at the top of this Privacy Policy indicates when the current version came into force. We encourage you to review this policy periodically to stay informed about how bd11com handles your personal data. Your continued use of the platform following notification of a material change constitutes your acceptance of the updated policy.
Children and Minors
bd11com is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes an age declaration, and our KYC verification process is designed to identify and prevent under-age registration. If we become aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on bd11com, please contact us immediately at support@bd11com. 18+ only.
International Data Transfers
bd11com's primary player base is located in Bangladesh, and we seek to process player data within or in close proximity to the region wherever possible. Where data is transferred to or processed by our game providers or technology partners in other jurisdictions — for example, Evolution Gaming servers in European data centres — we ensure that appropriate contractual safeguards are in place to protect your data in transit and at the destination. All international data transfers are subject to the same security and confidentiality standards described in this policy.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or about the way bd11com handles your personal data, please do not hesitate to contact our support team. We are available 24 hours a day, 7 days a week:
- Email: support@bd11com (subject line: "Privacy Enquiry")
- Live Chat: Available on every page of the bd11com platform
- Response Time: All written privacy enquiries are acknowledged within 5 business days and resolved within 30 calendar days
For formal privacy rights requests — including Subject Access Requests, erasure requests, or objection notices — please use the subject line "Privacy Rights Request" in your email to ensure your request is routed directly to our data protection team.
support@bd11com
Live chat is available 24/7 from any page on the bd11com platform. We aim to respond to all written privacy enquiries within 5 business days.
Your Privacy Is Protected — Now Explore the Platform
Now that you've reviewed our Privacy Policy, explore everything bd11com has to offer — live casino, cricket betting, slots, Teen Patti, and Andar Bahar — all secured with 256-bit SSL encryption. 18+ only. Please play responsibly.
18+ only • Play responsibly • Gambling is for entertainment purposes only • SSL Secured